Politique de remboursement

Satisfaction Guarantee – At Allez.shop, we want to ensure that riders make the most of their purchases from the site. Whether you’ve changed your mind or simply ordered the wrong size, we offer a 30-day window for refunds* and exchanges. No questions asked! 

*Refunds can only be issued to the same payment method that was used at the time of purchase 

Defective Items – In case of defective items, whether it be a manufacturer defect or a defect introduced during the shipping process, items less than 100 CAD in individual value are eligible for a refund or exchange within 30 days of purchase. For individual items over 100 CAD, please submit a request for refund request via this link https://www.allez.shop/pages/our-locations 

For orders delivered at one of our locations (Pickup in store) 

Equipment & Apparel 
 
Bring back the new/unused items you want to return in their original, un-damaged packaging at the retailer you picked them from, with your receipt of your original order. They will take care of shipping it back to us and the refund will be applied if the condition is new/unused in the original packaging. If the equipment does not match this condition, it will be sent back to you at your expense. 
 

Bikes 
 
If you purchased a bike online through our Pickup In-Store option, you have 30 days from the date of your original order to claim a full refund. To initiate a refund or an exchange for a different size or color, if available, please contact the store closest to you or send a message via https://www.allez.shop/pages/our-locations 

 
In all events, the returned bike needs to be in a new/unused condition and must include all components and accessories that came with the bike. We will issue a credit using the original form of payment, for the full purchase price, including applicable taxes. 

For Orders Delivered at an Address of Your Choice Other Than a Retailer (Ship to Home) 

Equipment & Apparel 

Allez.shop guarantees your total satisfaction and offers a world-class returns policy. New, unused items can be returned within 30 days of delivery for a refund. 
 
Print your free return label or get your QR Code to have it print at CanadaPost here: https://bit.ly/3CPqCeh 
 
Once received, the items will be verified, and a refund will be applied if the condition is new – unused in the original packaging. If the equipment does not match this condition, it will be sent back to you at your expense. 

Bikes 

New, unused bicycle can be returned within 30 days of delivery for a full refund.

Contact the store closest to you to facilitate the return (https://www.allez.shop/pages/our-locations) and have your 4 digit order confirmation ready.

Once received, the bicycle will be verified, and a refund will be applied if the condition is new – unused in the original packaging. If the bicycle does not match this condition, it will be sent back to you at your expense.